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Languages
Portuguese
English
Information

OKIN BPS, a.s.

Customer Service

1 year

Temporary

6 - 12 months

Less than 18.000 € gross / year

Full-time

Customer Service Representative with Portuguese

Czech Republic » Ostrava

Description
  • Daily communication with clients in order to provide them solutions and customer service
  • Creating tickets with the reported failures in customer service centers
  • Providing information to customers on the repair progress
  • Communication with internal teams to verify and resolve clients´ issues
  • Arranging escalation in case of delays
  • Participation in regular meetings
Requirements
  • Minimum secondary education
  • Fluency in English and Portuguese at B2 - C1 level
  • Ability to work on shifts (24/7)
  • Experience in Customer Services area an andvantage
  • Problem solving personality with excellent communications skills
  • Resilience to stress and high level of flexibility
  • Reliability and attention to detail
  • Advanced PC skills
Offer
  • Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world
  • Relocation package
  • Full time employment
  • Multicultural, challenging and friendly environment
  • Daily use of languages
  • Extensive training and further career development (soft skils, MS Office, CISCO/ITIL Academy)
  • Other employee benefits as OKIN spirit action, meal vouchers, vacantion, relocation package
Information

OKIN BPS, a.s.

Customer Service

1 year

Temporary

6 - 12 months

Less than 18.000 € gross / year

Full-time