Languages
English
French
German
Portuguese
Information

OKIN BPS, a.s.

Customer Service

1 year

Temporary

6 - 12 months

Less than 18.000 € gross / year

Full-time

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Customer Service Representative with two languages

Czech Republic » Ostrava

Company
OKIN BPS, a.s.
Description
  • Works as an advocate for their dedicated Client and handle their request
  • Creates tickets in the system with the reported failures, checks and processes the requests
  • Interacts with internal employees in order to verify, resolve and deliver the customers’ requests
  • Updating and correcting the information in the database
  • Provides information to customers on the progress of the requests
  • Arranges escalation in case of delays
Requirements
  • English at least C1 level, 2nd language such as Italian, French, Spanish, German or Portugese at B2 level
  • Willingness to work on shifts but just 8h maximum per shift
  • Proactivity to learn new processes, think outside the box
  • A willingness to learn and use technical knowledge and processes on a daily basis
  • Some basic knowledge of Excel maybe an advantage but not mandatory
Offer

We offer:

  • Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world
  • Full time employment
  • Multicultural, challenging and friendly environment
  • Daily use of languages, Language academy
  • Extensive training and further career development (CISCO/ITIL Academy, Language academy)
  • Other employee benefits
Information

Customer Service

1 year

Temporary

6 - 12 months

Less than 18.000 € gross / year

Full-time

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