Customer Service role for Danish speakers in Athens, Greece
The candidate has to Receives and places telephone calls and chats. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs. Also, require research skills to trouble shoot customer problems
To respond to & record consumer enquiries & questions raised through phone or chat lines for customers.
To receive and professionally handle customers’ through inbound calls/chat concerning technical assistance and customer service
To maintain accurate data input of consumer enquiries, questions & feedback on the customer services database following appropriate template.
To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
To ensure all support calls/chat are answered following guidelines.
To maximize client satisfaction within the agreed SLA and deliver a high quality service
To interact with other departments in order to resolve issues.
To work effectively as part of a team, developing effective and supportive relationship with colleagues and management.
Knowledge - Qualifications:
High School diploma or equivalent
Good knowledge of English mandatory
Fluency in written and spoken Danish
Excellent telephone manner including competent questioning skills
Customer service experience is an advantage
Previous IT support/Helpdesk experience is desirable.
Relocation & Accommodation:
Relocation Package (flight ticket from any destination to Athens, up to two weeks hotel accommodation, Taxi to take you from the airport to the hotel)
Very good salary for Greece
Free Greek courses
Career progression opportunities
Additional remuneration for work on Greek holidays, weekends or overtime
Corporate training is provided
Don’t forget to refer a friend… That’s why when you successfully refer a friend or colleague to us we will reward you with €150 – making you, us, and them very happy indeed.