Languages
Danish
English
Skills
  • Customer Service
  • Good It Skills
  • Danish Speaker
Information

Mgi Recruitment

Customer Service

High-school

No experience

Permanent

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

11

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Customer Service role for Danish speakers in Athens, Greece

Greece » Athens

Company
Mgi Recruitment
Description

Job Description:

The candidate has to Receives and places telephone calls and chats. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs. Also, require research skills to trouble shoot customer problems

Responsibilities:

  • To respond to & record consumer enquiries & questions raised through phone or chat lines for customers.
  • To receive and professionally handle customers’ through inbound calls/chat concerning technical assistance  and customer service 
  • To maintain accurate data input of consumer enquiries, questions & feedback on the customer services database following appropriate template.
  • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • To ensure all support calls/chat are answered following guidelines.
  • To maximize client satisfaction within the agreed SLA and deliver a high quality service
  • To interact with other departments in order to resolve issues.
  • To work effectively as part of a team, developing effective and supportive relationship with colleagues and management.
Requirements

Knowledge - Qualifications:

  • High School diploma or equivalent
  • Good knowledge of English mandatory
  • Fluency in written and spoken Danish
  • Excellent telephone manner including competent questioning skills
  • Customer service experience is an advantage
  • Previous IT support/Helpdesk experience is desirable.
Offer

Relocation & Accommodation: 

 

  • Relocation Package (flight ticket from any destination to Athens, up to two weeks hotel accommodation, Taxi to take you from the airport to the hotel)
  • Very good salary for Greece
  • Free Greek courses
  • Career progression opportunities
  • Additional remuneration for work on Greek holidays, weekends or overtime 
  • Corporate training is provided


Don’t forget to refer a friend… That’s why when you successfully refer a friend or colleague to us we will reward you with €150 – making you, us, and them very happy indeed.  

Skills
  • Customer Service
  • Good It Skills
  • Danish Speaker
Information

Customer Service

High-school

No experience

Permanent

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

11

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