Languages
Danish
English
Skills
  • Client Relations
Information

TSP | International

Customer Service

Bachelor

1 year

Permanent

Indefinite

To negotiate

Full-time

This job is no longer available.
To see other similar jobs, please click here!

Customer Support Associate with Excellent Level of Danish

Netherlands » Amsterdam

Company
TSP | International
Description

We are recruiting a Customer Support Associate with an excellent level of Danish for one of the world's most recognized computer brands. This person will be responsible for delivering a first-class customer service experience. Strong communication skills are required and experience in customer service would be a plus. 

 

Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.

 

As a Customer Support Associate your objective will be to give customer support to the clients of the company. 

You will be responsible for:

-Resolve retail technical issues via phone, email, or chat.
-Develop positive, supportive rapport.
-Listen to computer related issues.
-Utilize Knowledge Base tools to work and resolve issues.
-Identify when and how specific issues should be escalated to various resolver teams.
-Use identified tools to track, escalate and record issues and resolutions.
-Manage open cases to ensure resolution work and case closure progresses quickly.
-Follow up and make scheduled call backs to customers where necessary.
-Stay current with system information, changes and updates.
-Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)

Requirements

We are looking for a professional with the following qualifications, experience and skills: 

-Fluent in Danish next to a fluency in English in both reading and writing.
-Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
-Knowledge and experience with Microsoft office
-Ability to navigate the internet and use search engines to find information
-Ability to utilize phone system as required
-Experience utilizing, configuring, and troubleshooting in multiple environments
 

Offer

-Full-time position
-Competitive salary
-Opportunity to join an expanding company 
-International environment
-Bespoke reward structures 
-Comprehensive training programs, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
-A range of learning and leadership development programs
-Flexible benefits, including medical and dental cover
-Lots of fun days, charity initiatives and social events for you get involved with
 

Skills
  • Client Relations
Information

Customer Service

Bachelor

1 year

Permanent

Indefinite

To negotiate

Full-time

SIMILAR JOBS

Customer Service Advisor DANISH Speaker

Poland » Katowice

Customer Service » Agent

Languages: English (Advanced)   Danish (Proficiency)  

Danish Customer Support Agent

Malta » Sliema

Customer Service » Agent

Languages: English (Advanced)   Danish (Proficiency)