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TSP | International
Netherlands » Amsterdam
We are recruiting a Customer Support Associate with an excellent level of Danish for one of the world's most recognized computer brands. This person will be responsible for delivering a first-class customer service experience. Strong communication skills are required and experience in customer service would be a plus.
Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.
As a Customer Support Associate your objective will be to give customer support to the clients of the company.
You will be responsible for:
-Resolve retail technical issues via phone, email, or chat.
-Develop positive, supportive rapport.
-Listen to computer related issues.
-Utilize Knowledge Base tools to work and resolve issues.
-Identify when and how specific issues should be escalated to various resolver teams.
-Use identified tools to track, escalate and record issues and resolutions.
-Manage open cases to ensure resolution work and case closure progresses quickly.
-Follow up and make scheduled call backs to customers where necessary.
-Stay current with system information, changes and updates.
-Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
We are looking for a professional with the following qualifications, experience and skills:
-Fluent in Danish next to a fluency in English in both reading and writing.
-Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
-Knowledge and experience with Microsoft office
-Ability to navigate the internet and use search engines to find information
-Ability to utilize phone system as required
-Experience utilizing, configuring, and troubleshooting in multiple environments
-Opportunity to join an expanding company
-Bespoke reward structures
-Comprehensive training programs, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
-A range of learning and leadership development programs
-Flexible benefits, including medical and dental cover
-Lots of fun days, charity initiatives and social events for you get involved with