Ferratum Group is an international provider of mobile banking and digital consumer and small business loans, distributed and managed by mobile devices. Founded in 2005 and headquartered in Helsinki, Finland, Ferratum has expanded rapidly to operate across Europe, Africa, South and North America and the Asia-Pacific region.
As a pioneer in digital and mobile financial services technology, Ferratum is at the forefront of the digital banking revolution. Ferratum Mobile Bank, launched in 2016, is an innovative mobile banking platform offering a range of banking services, including real time digital payments and transfers, within a single app. It is currently available in five European markets.
Ferratum Group is listed on the Prime Standard of Frankfurt Stock Exchange under symbol 'FRU.
Why join Ferratum?
We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive. Joining Ferratum You will:
· feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance, and engagement
· join a fast and ever-growing, international finance company
· enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture
· be offered a competitive salary, benefit packages and other additional perks
· have fun at work. And a lot of it.
Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services;
Ensure that bank accounts are opened according to the bank’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as required;
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the Bank (via phone, e-mails and chat);
Providing support with invoicing
Assistance with administrative tasks in accordance with the Bank´s policies, procedures and instructions;
Communication and close cooperation with country co-ordinators and other departments;
Other related ad hoc duties that may be assigned by the Bank from time to time.
Previous working experience in a similar environment.
Fluent in Spanish and English oral and written. Additional languages will be a benefit.
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Team player and customer oriented
Willingness to learn and expand horizons
The opportunity to work in a dynamically evolving company;
Opportunities for growth, realization of own ideas and further training;