jobs by Agoda in Hungary
Languages
French
English
Skills
  • Languages
  • Customer Service
  • Customer Support
  • Customer Relationships
  • Customer Oriented
  • Fast Learning
  • Fast Learner
  • Softskills
  • Mutilingual
  • Multitasking Abilities
  • Hospitality
  • Hospitality & Tourism
  • Bilingual: English/french
  • Translating
  • Translation
  • Call Center
  • Effective Communication
  • Effective Listening Skills
  • Travel Agent
Information

Agoda International Hungary Kft.

Customer Service

Bachelor

2 years

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

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FRENCH Customer Experience Specialist in Budapest

Hungary » Budapest

Company
Agoda International Hungary Kft.
Description

Agoda is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda is part of Booking Holdings, Inc. (Nasdaq: BKNG). Agoda's network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 3,500 professionals, located throughout the world, provides a first-rate reservation service in 40 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Budapest

To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)

Main Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
Requirements
  • You MUST have good command of spoken and written French language (level C1 or higher according to The Common European Framework ) + Good English communication skills
  • Fresh graduates from hospitality, travel, communications or language degrees/courses are welcome to apply or with at least 2 years of working experience in the related field.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts, public holidays, and weekends
  • Ability to work in both a team environment and independently
  • Demonstrate high degree of integrity and confidentiality
Offer
  • Full time employment
  • 5-day work week
  • Competitive salary
  • 4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Career advancement opportunities at any of our office locations globally
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location at City Centre, Budapest

 

We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available. 

Skills
  • Languages
  • Customer Service
  • Customer Support
  • Customer Relationships
  • Customer Oriented
  • Fast Learning
  • Fast Learner
  • Softskills
  • Mutilingual
  • Multitasking Abilities
  • Hospitality
  • Hospitality & Tourism
  • Bilingual: English/french
  • Translating
  • Translation
  • Call Center
  • Effective Communication
  • Effective Listening Skills
  • Travel Agent
Information

Customer Service

Bachelor

2 years

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

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