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TELUS International Europe
Bulgaria » Sofia
TELUS International Europe is a premium BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 6000 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), offices in Manchester and Cannock (England) as well as Dublin (Ireland). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.
To listen and respond to customers queries via phone and/or email
To provide accurate, valid and complete information to the clients’ requests
To identify and assess customers’ needs to achieve satisfaction
To be fluent in Czech
To have a good level in English
To enjoy communication with people and resolve cases
To have a friendly personality
To be self-motivated and outgoing person
* Only candidates eligible to work in Europe will be contacted.