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Languages
Czech
English
Skills
  • Czech
  • Czech Speaker
  • English
  • Customer Service
  • Customer Relationships
Information

TELUS International Europe

Customer Service

High-school

No experience

Permanent

Indefinite

Full-time

10

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Customer Support Specialist with Czech and English

Bulgaria » Sofia

Company
TELUS International Europe
Description

TELUS International Europe is a premium BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 6000 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), offices in Manchester and Cannock (England) as well as Dublin (Ireland). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Your role:

To listen and respond to customers queries via phone and/or email
To provide accurate, valid and complete information to the clients’ requests
To identify and assess customers’ needs to achieve satisfaction

Requirements

Your profile:

To be fluent in Czech
To have a good level in English
To enjoy communication with people and resolve cases
To have a friendly personality
To be self-motivated and outgoing person

Offer

WE OFFER:

  • Stable job
  • Competitive salary for the local market
  • Opportunity to plan your own working schedule
  • Monthly performance Bonuses
  • Career development opportunities
  • Great relocation package: Airplane Tickets/ Transportation from Airport/
  • Up to one month Free Accommodation in a hotel
  • Meal tickets shall be granted monthly
  • International modern working environment
  • Special Discounts & Offers for all employees
  • Employee referral Bonus
  • Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations team to help new hires integrate in the local lifestyle and culture

* Only candidates eligible to work in Europe will be contacted.

Skills
  • Czech
  • Czech Speaker
  • English
  • Customer Service
  • Customer Relationships
Information

Customer Service

High-school

No experience

Permanent

Indefinite

Full-time

10

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