Languages
Danish
Skills
  • Customer Service
  • Danish
  • Danish Jobs
  • Customer Support
  • Customer Oriented
  • Travel Agent
  • Travel
  • Hotels
Information

Nordic Jobs Worldwide

Customer Service

1 year

Permanent

Indefinite

Full-time

2

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Danish Associate - Travel industry - Czech Republic, Prague

Czech Republic » Prague

Company
Nordic Jobs Worldwide
Description

Lodging Partner Associate for Danish Market - Prague

Our client in Prague, Czech Republic is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Market Operations contact center team.

Why Prague?

Prague is the capital and largest city in the Czech Republic, the 14th largest city in the European Union and the historical capital of Bohemia. Prague has been a political, cultural and economic centre of central Europe complete with a rich history. Prague's epic history has produced a city full of beauty, of stunning Gothic, Renaissance and Baroque era buildings, and of majestic squares.

Prague lies in the heart of Europe, which makes it a major international hub for all types of transport, by plane or by train you can be in other European metropolises such as Paris, Berlin, London or Rome in no time. Prague is also multicultural and has different nationalities from all over the world. A great place to live and work !

In this position, you will focus on providing inbound and outbound support to our hotel and property partners.

By putting yourself in the shoes of the partner, you will help them attract travelers

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time

Requirements

 

What you'll do

  • Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
  • Respond to inquiries or requests in inventory management, data entry and training
  • Call partners to resolve current and future issues (questions, changes, etc.)
  • Providing supplier self-service support and maintenance.
  • Flexibly adhering to defined procedures, standards and performance expectations

Who you are

  • Proficiency in English and Danish language skills
  • Diploma, University Degree; or equivalent
  • Experience in customer service oriented industry.
  • Hotel/Travel -industry experience will be a plus.
  • Fluency with internet, computer usage and web-based application skills
  • Experience with Microsoft Office products and various call center support programs.

 

Relentlessly Strive for Better


  • Solutions mindset and a real passion for the partner and the traveler experience.
  • Ability to handle situations effectively; to set expectations and deliver information in a positive way.

     

 

Have a Bias to Action


  • An individual who will take ownership of problem resolution.
  • Excellent time-management and prioritisation skills.

     

 

Be Open and Honest


  • Listens carefully and attentively to others’ opinions and ideas
  • Listens to others’ perspectives and clarifies meaning before responding.

     

 

Be Data Driven and Business Judgement Led


  • Keen eye for detail and high level of accuracy.
  • Exercise good judgment in decision-making
     
Offer

Why join?

Our client is a very well known International Worldwide company that recognizes success is dependent on the success of their people. They are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you!

Our client is pleased to provide a comprehensive benefits package that you will be entitled to as an employee.

The package includes company-sponsored pension, life/disability insurance, and medical benefits, a meal allowance, and exciting travel and wellness reimbursement benefits.

The program utilizes local vendors in the Czech Republic and has been designed to be competitive within the local marketplace.

Forms to claim the employee benefits are available on employee intranet, BaseCamp, which is accessible from the first day of employment.

Skills
  • Customer Service
  • Danish
  • Danish Jobs
  • Customer Support
  • Customer Oriented
  • Travel Agent
  • Travel
  • Hotels
Information

Customer Service

1 year

Permanent

Indefinite

Full-time

2

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