Languages
Dutch
Information

MGI Recruitment

Customer Service

Permanent

Indefinite

Full-time

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Dutch Customer Care Agent - Relocation Assistance to Belfast

United Kingdom » Belfast

Company
MGI Recruitment
Description

Responsibilities:

 • Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a                                            positive experience for our customers.
 • Validate customer service entitlements.
 • Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
 • Assume responsibility and ownership for all relevant customer queries.
 • Escalate calls that cannot be resolved locally, as appropriate.
 • Obtain accurate customer details and amend call-handling system when applicable.
 • Positively manage internal relationships.
 • Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
 • Use and improve Knowledge Bases through feedback.
 • Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

If you want to evolve in a multicultural and dynamic environment, an incredible opportunity awaits you by becoming a customer advisor in Belfast!

Immerse yourself in some of the most beautiful scenery in Games of Thrones and the historic city of Belfast, birth place of the Titanic!

Requirements

Requirements:

  • Fluent Dutch
  • Intermediate English
  • High school diploma / GED
Offer

Benefits:

  • Relocation Assistance
  • Full time hours
  • 28 days annual leave
  • Employee discounts scheme, pension scheme
  • Competitive Salary
  • A bright modern and exciting work place with excellent staff facilities
  • Performance related pay
  • Voluntary Medical plan
  • Life Insurance
  • Annual reward and recognition events
  • Holiday pay
  • Stakeholder pension plan
  • Team and company events

Remuneration:

  • Salary: 16,598GBP
  • With bonus = 18,998GBP
  • Working time: 40 Hours per week rotational shift pattern.
  • Monday-Sunday from 7:00-18:00pm
Information

Customer Service

Permanent

Indefinite

Full-time

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