Multilingual Job Offers of Executive Careers at Europe Language Jobs

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Languages
English
Dutch
Skills
  • Telephone Manner
  • Customer Service
  • Sales
  • Customer Support
  • Customer Relationships
  • Customer Oriented
  • Excellent Communication Skills
  • Good It Skills
Information

Executive Careers

Customer Service

High-school

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

Dutch Customer Service Advisor

United Kingdom » Cambridge

Description

We value everyone who works with us and do all we can to create an environment where mutual respect, trust, collaboration and shared sense of purpose in all that we do. We strive for our people to feel valued and to have fun at work.

We’re looking for people to join our team that want to work for a unique company with lovely, kind and generous people.

We have a network of associates that are passionate about products and people. They contact our Customer Service Advisors in Cambridge with their product orders and questions. Our Customer Service Advisors provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles.

The role will include but is not limited to

  • Develop positive relationships with customers to provide excellent customer service
  • Use bespoke IT Systems to resolve and process customer orders and queries
  • Take prompt and appropriate action for the customers
  • Assist new customers with their enquires and setting up accounts
  • Process and complete administration of payments
  • Collaborate with colleagues to help us be the best we can be
  • Develop product and process knowledge to continue providing excellent customer service
  • Be a proud ambassador to customers and colleagues

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

Please note: The successful applicant will be required to undertake a criminal record check.

Please advise us in advance if you have any special requirements if you are asked to attend an interview.

Requirements

Key Attributes

  • Passionate about delivering customer service
  • Fluent in speaking and writing Dutch
  • Willing to learn how to use a variety of bespoke IT systems
  • Positive and engaging communication skills
  • Ability to work in a team, ask for help and trust colleagues
  • Problem solving skills to take the initiative and develop your knowledge
Offer

Salary £20,000 Per Annum 

Full Time Permanent role. 

Excellent relocation package 

Working hours currently on offer. You can chose between 

  • Monday to Friday, 37.5 hours per week. 07:00–15:15
  • Monday to Friday, 37.5 hours per week 08:00–16:15
  • Monday to Friday, 37.5 hours per week. 09.45–18:00
  • A two-week cycle, 70.5 hours, working 2 days on and 2 days off, 07:00–20:00. 37.5 hours per week 
Skills
  • Telephone Manner
  • Customer Service
  • Sales
  • Customer Support
  • Customer Relationships
  • Customer Oriented
  • Excellent Communication Skills
  • Good It Skills
Information

Executive Careers

Customer Service

High-school

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

Be one of the first candidates to apply