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Languages
Dutch
Information

MGI Recruitment

Customer Service

High-school

No experience

To negotiate

Indefinite

18.000 € - 24.000 € gross / year

Full-time

Dutch Social Media Content Moderator – Athens

Greece » Attica

Description

Our client, the worldwide leader outsourcing company, is looking to recruit Hungarian speakers for Social Media Content Moderator

As a Social media Content Moderator you will be governing and safeguarding content management and review.   This is a critical position. Fluent Dutch is required.  

In this role you will be a sentinel of internet propriety.   A vanguard of vigilance, defending social media users from harmful or disturbing content.   You will help keep the internet safe.   Become a hero.

Tasks:

  • Online content management and quality assurance
  • Review user requests and reported contents according to guidelines
  • Research and solve challenges related to account usage 
  • Assist our community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about the client’s products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what’s right for our community in supporting the client’s mission
  • Investigate and resolve issues that are reported on the client’s page such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce the clients Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

 

If the above position is not for you, you may know someone who could be interested. Refer it to a friend and we will give you €500 if their application is successful!

This position will be your chance to work for one of the leaders of social media.  

*Athens* is an attractive and beautiful city. Perfect mix between History and Modernity, Athens catch the attention of all its tourists. In this city, your breath will be stopping in front of the city view from the Acropolis. Walk into Athens and get delighted by the birthplace of the democracy and of the Olympic Games.

Requirements

Requirements:

  • Fluent Dutch and good level of English
  • Passionate about technology
  • Customer Care oriented
Offer

Compensation and benefits:

  • Competitive salary for Athens 2 extra salaries + Performance Bonus
  • Free Greek lessons
  • Opportunity to work in a multicultural multinational company
  • Two weeks paid hotel while and assistance in finding your own flat
Information

MGI Recruitment

Customer Service

High-school

No experience

To negotiate

Indefinite

18.000 € - 24.000 € gross / year

Full-time

Be one of the first candidates to apply