Our client, the worldwide leader outsourcing company, is looking to recruit Hungarian speakers for Social Media Content Moderator
As a Social media Content Moderator you will be governing and safeguarding content management and review. This is a critical position. Fluent Dutch is required.
In this role you will be a sentinel of internet propriety. A vanguard of vigilance, defending social media users from harmful or disturbing content. You will help keep the internet safe. Become a hero.
Online content management and quality assurance
Review user requests and reported contents according to guidelines
Research and solve challenges related to account usage
Assist our community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about the client’s products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting the client’s mission
Investigate and resolve issues that are reported on the client’s page such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
If the above position is not for you, you may know someone who could be interested. Refer it to a friend and we will give you €500 if their application is successful!
This position will be your chance to work for one of the leaders of social media.
*Athens* is an attractive and beautiful city. Perfect mix between History and Modernity, Athens catch the attention of all its tourists. In this city, your breath will be stopping in front of the city view from the Acropolis. Walk into Athens and get delighted by the birthplace of the democracy and of the Olympic Games.
Fluent Dutch and good level of English
Passionate about technology
Customer Care oriented
Compensation and benefits:
Competitive salary for Athens 2 extra salaries + Performance Bonus
Free Greek lessons
Opportunity to work in a multicultural multinational company
Two weeks paid hotel while and assistance in finding your own flat