About the position Our people are the future of our business. Our employees are passionate about our partnership with this industry leader, their role and the overall success of the company. As part of a multicultural and multilingual team you’ll be working in a fast paced environment and will need to be able to adapt quickly to the business and customer needs.
Our people are expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner.
Providing a high level of professionalism and customer service skills
Ability to handle and respond to constant inbound phone calls via Telephone and occasional email inquiries in a call centre based environment.
Research and resolve inquiries verbally, in writing, and on-line.
Maintain and promote a positive attitude whilst meeting productivity goals.
Maintain high confidentiality at all times.
Fluency in written and spoken English & Dutch
Customer Focus- at least 3-6 months in either an office based or customer facing environment and the ability to function in multiple telephone and email queues covering several product lines
Specialist Expertise - Proficiency with MS Office, the internet, strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software
Responsibility for Results - Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily, as well as experience in communication with external customers (email & phone)
Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
Proven problem solving skills and experience in delivering practical solutions.
Effective Communication- Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer along with the ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills
Problem Solving –Using investigative skills in order to find a resolution.
Planning & Organising - Ability to multi-task, plan and organize.
High school diploma, bachelor’s degree or equivalent is preferred
3-6 months Call Centre based experience
Experience in an internet company, financial institution or transaction processor preferred.