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Languages
Dutch
English
Skills
  • Customer Service
  • No Experience Needed
  • Multinational Companies
  • Multicultural Environments
  • Career Development
  • Dutch
  • English
  • Bucharest
  • Native Dutch Speaker
  • Dutch Mother Tongue
  • Graduate
  • Customer Support
  • Career
  • Multinational
  • Multinational Experience
Information

Mgi Recruitment

Customer Service

Permanent

Indefinite

Full-time

11

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Dutch IT Helpdesk position: Bucharest, Romania

Romania » Bucharest

Company
Mgi Recruitment
Description

Our client is a global outsourcing organization providing services within Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. Their global network of more than 35 operations centers in 12 countries hires 36,500 employees worldwide.


Your responsibilities:

- Taking calls on the mentioned languages
- Handling emails / webcases , translating them into the appropriate language, depending on customer requirements
- Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status
- Troubleshooting IT problems according to the SOPs and previous training
- Sharing knowledge case with the team
- Creating SOPs
- Training new associates and cross-training existing associates
- Attending training sessions
- Administrative work for helpdesk needs
- Arranging working schedule with colleagues flexibly, according to business needs

Working Hours: 8 hours per day, start time depends on the actual work and process.

Requirements

- Fluent in Dutch and English
- Excellent command of the business language
- Good PC skills
- Problem solving skills
- Highly customer oriented behaviour and way of working
- Patience, empathy, diligency, preciseness
 

Offer

- Excellent chance to make your career into Customer/technical support
- Long distance recruitment process
- Competitive salary (30% more than average salaries in Romania)
- Excellent Relocation package: flight tickets and 2 weeks accommodation
- Rent allowance for 2 years
- Multinational working environment
- Realistic opportunities to develop within international organization

Skills
  • Customer Service
  • No Experience Needed
  • Multinational Companies
  • Multicultural Environments
  • Career Development
  • Dutch
  • English
  • Bucharest
  • Native Dutch Speaker
  • Dutch Mother Tongue
  • Graduate
  • Customer Support
  • Career
  • Multinational
  • Multinational Experience
Information

Customer Service

Permanent

Indefinite

Full-time

11

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