Languages
German
Skills
  • Troubleshooting
  • Languages
  • Customer Service
  • Communication
  • Problem-Solving
  • Communication Oral And Written
  • Social Media
  • E-Commerce
  • Translating
  • Customer Support
  • Technical Customer Support
  • German
  • German Customer Service
Information

Babel Profiles

Customer Service

No experience

To negotiate

6 - 12 months

Less than 18.000 € gross / year

Full-time

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E-commerce Customer Service Agent w/ High Level of German

Portugal » Lisbon

Company
Babel Profiles
Description

Are you a German speaker with great communication skills? Would you like to use your enthusiasm for helping others? If you can see yourself putting this combination to work right in the beautiful city of Lisbon, keep on reading!

Imaging gathering experience working for the German market, while working for one of the best-known companies in the world, in an office located near the city centre of Lisbon. Imagine working for a company that believes the key to a successful workplace is constantly innovating, experimenting, and keeping things fun. By focusing highly on teamwork and familiarity with people, this company managed to be awarded 7 times in a row for being the best in the sector.
This is our client - The world's largest technology company specialising in Internet-related services and products!

As an E-commerce Customer Service Representative, your responsibilities include:
- Building a strong customer relationship through a prompt resolution to clients' issues regarding sales, product and services
- Understanding the prospective client’s profiles and needs 
- As our client offers a variety of projects, they offer a variety of job openings, adapted to your interests and skills: contact with the client can consist in mainly written correspondence or contact over the phone
- Using a range of tools to interact with customers by email and social media - at the same time developing great skills that will help boost your career 
- Strengthening relationship with developed client portfolios

Requirements

Key skills/experience:
- Expertise in customer service over the phone is a plus
- Excellent communicator and listener
- Creative decision-making skills and proven ability to work independently
- A constant motivation for identifying and understanding the customer's needs
- Good team-player who radiates positivity
- Solid keyboard skills and an understanding of MS Office

Offer

What's on offer:
- Employment with the world's leading company in the digital industry
- Free Portuguese language courses, sports activities and organized events
- Initial flight expenses to Lisbon refunded 
- Interesting relocation package provided (possibility to have housing provided by company)
- Introductory and continuous training and certifications
- Monday to Friday working hours, weekends off
- Stable position and long-term contract
- A dynamic business casual environment with international colleagues

Skills
  • Troubleshooting
  • Languages
  • Customer Service
  • Communication
  • Problem-Solving
  • Communication Oral And Written
  • Social Media
  • E-Commerce
  • Translating
  • Customer Support
  • Technical Customer Support
  • German
  • German Customer Service
Information

Customer Service

No experience

To negotiate

6 - 12 months

Less than 18.000 € gross / year

Full-time

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