Languages
German
English
Information

OKIN BPS, a.s.

Customer Service

High-school

Permanent

6 - 12 months

Less than 18.000 € gross / year

Full-time

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EMEA CARRIER LIAISON SPECIALIST (with German)

Czech Republic » Ostrava

Company
OKIN BPS, a.s.
Description

• Communicate with 3rd Party suppliers (PTT’s) for a timely resolution of Incidents

• Manage the exchange of information from/with the 3rd Party suppliers

• Escalate with the 3rd Party suppliers towards faster resolution of Incident on all escalation levels

• Identify performance impacting areas and eliminate them where possible

• Comply and contribute to the performance against defined targets in quality, performance and productivity

• Participate in projects to improve internal processes as requested by Management

• Enhance customer perception of Verizon by improving the quality of information being provided to the client

Requirements

• Writes and speaks English and German on C1 level

• Employs a structured approach to troubleshooting, questioning attitude

• Demonstrates the ability to remain customer focused and understands the importance of exceeding customer expectations

• Proven ability to work as part of a team

• Willing to learn the basics of IP / PIP / Data or transmission

Offer

• Great opportunity to make big difference in delivering our promise to the customer

• Small team experience, where people cooperate closely and support one another

• Carrier growth

Information

Customer Service

High-school

Permanent

6 - 12 months

Less than 18.000 € gross / year

Full-time

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