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1 - 2 months
Less than 18.000 € gross / year
Partial - Evening shift
Spain » Barcelona
Are you interested in Fashion?
We are looking for a Customer Representative with native level of English, to work for the US market of a leading Fashion brand.
-Take incoming customer calls (via telephone, email, voicemail or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.
-English native speaker (any other language will be a plus)
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Customer care skills - ability to listen to and understand the customers' need
-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
-Part-time position (35 hours/week)
-Late Shift : Monday to Friday, from 19.00 to 02.00
-Salary: 14.296,72Euros gross/year + up to 1.243,11 Euros gross/year in bonus
Temporary position until the end of January, with possibility to extend.