Languages
English
Information

Teleperformance Portugal

Customer Service

To negotiate

Indefinite

To negotiate

Full-time

1

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English Operations Manager (ACM) (m/f) – Lisbon

Portugal » Lisbon

Company
Teleperformance Portugal
Description

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 8.000 employees, from 82 nationalities, we are providing services in 29 languages for 64 markets.

Teleperformance Portugal was considered seven times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

 

Join us! Be part of a multicultural environment.

 

 

What will your position be?

 

The ACM (Assistant Contact Center Manager) is a floor manager, taking immediate management decisions on the call center floor to drive the KPIs. He/she coordinates a team of Supervisors, being responsible for their motivation, training and development. He/she reports to the Contact Center Manager and interacts with the corporate client to report the team’s results.

 

Main Responsibilities:

 

  • Manage a team of Supervisors, monitor their performance, work on their development and provide them with training and support;
  • Analyze and report main results and KPIs to the Contact Center Manager and to the client;
  • Identify potential risks and opportunities of improvement;
  • Ensure the correct implementation of the standard processes and procedures.

 

 

Who are we looking for?

 

  • Fluency in English (minimum C1);
  • Fluency in German, French, Italian, Spanish or Dutch is a plus;
  • Experience as an ACM or Senior Supervisor;
  • Experience in a Health or Life Science field is a plus
  • Great communication skills;
  • Maturity, dynamism and team spirit;
  • Availability to travel to USA for 4 weeks (minimum).

 

 

Our offer:

 

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Young, dynamic and multicultural environment;
  • Possibility to live in one of our apartments;*
  • Initial flight expenses refund;*
  • Annually complementary return flight to your home country (within Europe);*
  • Free Portuguese language courses, sport activities and organized events.

 

*Only applicable to foreign candidates.

Requirements
Offer
Information

Customer Service

To negotiate

Indefinite

To negotiate

Full-time

1

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