We are looking for a customer-oriented service representative with Finnish language, who will act as a liaison, provide product/services information and resolve any emerging problems that our customers accounts might face with accuracy and efficiency.
If you are patient, empathetic, passionately communicative, and you love to talk., we would love to have a chat with you.
Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
Delivering professional and prompt service to the customers
Keeping records of all customers’ enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Very good Finnish language skills both verbal and written
Good English skills
Excellent verbal and written communication skills
Professional telephone manner
Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
Basic technical support experience an advantage but not necessary
Flexible, well-motivated team player, ability to work under pressure
Work in an international friendly environment for well-known global brands with colleagues from all continents
Clearly defined career path
Wide range of in classroom and/or online trainings in the field of your interests
Paid foreign language courses of your choice
You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
Possibility to attend many cultural events, sport clubs, integration events, and volunteering programs
In addition to the salary you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!