Job Offers of EyeSpy Recruitment at Europe Language Jobs
Languages
French
Skills
  • French
  • Customer Service
  • Igaming
  • Online Gambling
  • Gibraltar
  • Spain
Information

EyeSpy Recruitment

Customer Service

Bachelor

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

2

French Customer Service (Full Relocation Package)

Gibraltar » Gibraltar

Description

Please note we are not able to consider candidates without EU nationality.

CV in English only.

-

Our client, a well established online gaming company, based in Gibraltar is looking for new customer orientated agent to join its dynamic French team. You will be the first point of contact for our client’s players and trained to deliver a truly exceptional, market-leading customer service experience for our client players across its full product range. 
 
The role
 
* Handling all customer related queries via all contact channels (phone, chat and emails), such as game inquiries, support with deposits, cashing out of funds etc within specific service level agreements
* Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality
* Escalating any issues through correct procedures
* Promoting and maximising retention
* Assisting with the mentoring of new Customer Service Representatives as they join the team

 

Your profile
 
* Excellent communication skills with excellent telephone manner
* Native level spoken and written in French
* Excellent knowledge of English
* Ability to remain calm and patient under pressure
* Problem analysis and problem-solving to escalate trends in issues quickly
* Attention to detail and accuracy
* A proactive team player
 
An attractive salary and full relocation package (flight plus first weeks accommodation) will be provided.
 

REFER-A-FRIEND: Do you know someone suitable for this role? GET £250 for successful referral.

Requirements

CV in English only!

Offer
Skills
  • French
  • Customer Service
  • Igaming
  • Online Gambling
  • Gibraltar
  • Spain
Information

EyeSpy Recruitment

Customer Service

Bachelor

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

2