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Customer Service

High-school

1 year

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

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French Customer service in Netherlands - Apply now

Netherlands » Boxtel

Description

Would you enjoy an interesting career opportunity in the Netherlands? Our client requires a fluent French speaker with excellent customer service skills. If you see yourself working for a growing international company, and are interested in a stable career, this is the opportunity for you!

The company is located in the vibrant city of Boxtel, surrounded by beautiful landscapes and with lots of opportunities to explore.

The company provides multilingual European technical support for products within industries such as: information technology, personal storage, climate control and others.

The position will be in Technical Support and you will need assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience.

The perfect candidate:
- has excellent troubleshooting skills
- quick and professional manner
- good written and verbal communication skills – emphasis on excellent customer service skills
- very good typing skills and is able to multitask
- French Mother tongue (or C2 level) and C1 level of English




Requirements

The job:
- answering inbound contacts (phone, email, web chat) from customers
- troubleshooting, diagnosing and resolving any product related incidents
- RMA handling
- logging incoming contacts, documenting the problem and escalating whenever necessary
- ensuring customer satisfaction in all customer contacts

Offer

The benefits:
- an attractive salary with an additional bonus
- a very attractive relocation package
- professional training
- possibility of career progress