Languages
French
English
Information

Sitel Bulgaria

Customer Service

No experience

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

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French Speaking Universal Advisor

Bulgaria » Sofia

Company
Sitel Bulgaria
Description

 

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.

With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.

Sitel is a subsidiary of Groupe Acticall.

For our campaign we are looking for positive and enthusiastic employees for the position

French Speaking Universal Advisor for a Back Office Project

Description:

The Universal advisor handles cases and reviews of customers concerning, manages the content to aline with global corporate guidelines in a timely manner.

Your Tasks:

  • Communicate via e-mail with customers
  • Give information about the product to existing customers via e-mail
  • Transfer more difficult inquiries to higher level if necessary
  • Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Process written content and review

 

Requirements

We are looking for full- or part-time employees meeting the following requirements:

• Fluent command of both spoken and written French 
• Very good command of English
• Excellent communication skills
• Good numerical and verbal reasoning skills
• Adequate hard- and software skills
• Excellent MS Office Professional skills

Offer

 

SITEL Bulgaria offers you:

• Competitive remuneration scheme including monthly performance bonus
• Social package including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities;
• Variety of discounts in leading brands for Sitel employees
• To join a young and dynamic team in multinational environment
• PEOPLE FIRST BOARD membership and initiatives – charity activities, team buildings, sport events, internal competitions.
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Friendly and accessible office location
• Opportunity for flexible working hours

Information

Customer Service

No experience

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

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