Languages
English
French
Information

Teleperformance Portugal

Customer Service

To negotiate

Indefinite

To negotiate

Full-time

1

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French Supervisor for Wish - Lisbon

Portugal » Lisbon

Company
Teleperformance Portugal
Description

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 7.500 employees we are providing services to 64 countries in 29 different languages.

In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

 

Join us! Be part of a multicultural environment.

 

 

What will your position be?

 

The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team and managing them on a daily basis.

 

Main Responsibilities:

  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement.

 

 

Who are we looking for?

 

  • Native or near native French speaker (mandatory);
  • Fluency in English (mandatory);
  • Experience in managing teams in a contact center environment at least one year (preferred);
  • Experience in Call center;
  • Leadership skills;
  • Good communication skills;
  • Team spirit.

 

 

Our offer:

 

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Young, dynamic and multicultural environment;
  • Possibility to live in one of our apartments;*
  • Initial flight expenses refund;*
  • Annually complementary return flight to your home country (within Europe);*
  • Free Portuguese language courses, sport activities and organized events.

 

*Only applicable to foreign candidates.

Requirements
Offer
Information

Customer Service

To negotiate

Indefinite

To negotiate

Full-time

1

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