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Fröhliche Weihnachten! Athens Callin German Speakers!
Teleperformance Greece is a Global multilingual company that employs truly multi-cultural staff representing over 90 nationalities supporting over 130 markets in 35 languages and dialects!
Being awarded with Great Place to Work® in 2017 reflects that we are a people’s company because we simply believe that success is achieved by attracting the best candidates and offering them an exceptional working environment and an opportunity to improve their skills and knowledge.
To add to the amazing experience you will get the chance to discover Greece and enjoy the famous historical sites, sunny beaches and breathtaking islands and find out all about what makes people from all over the world fall in love with beautiful Greece!
To handle incoming calls, chats and emails both in German and English language providing high quality customer service in a professional and efficient manner by assisting customers and to provide adequate solutions based on the processes and guidelines collecting necessary information and offering relative answers assuring to live up to the best standards and achieving the targets and key performance indicators.
OUR DAILY JOB
We listen and respond to our customers’ needs and concerns (via phone and chatting)
We always handle customers’ issues or complaints in a polite way
We determine further action or final completion on customer cases received
We record details of customer contacts and actions taken
We research answers or solutions as needed
Fluency in German and English.
Confidence, professionalism, commitment
Excellent communication skills.
Time keeping and ability to work in a rotating/night shifts.
Adaptation to customers’ needs and high attention to details.
Good technical skills.
Highly competitive salary (more than double average salary in Greece)
International, multicultural and modern working Environment.
Joining bonus provided in vouchers.
2 additional salaries per year.
Monthly bonuses that vary based on performance.
Flight tickets back home provided once every six months.
Paid 45 mins break per shift.
1.67 paid days off per month, up to 20 paid days off per year.
Any overtime is paid as well as 75% more for Sundays and Greek holidays as per the Greek law.
Visa and work permit support.
Great relocation package: Paid flight tickets and transportation from the Airport plus two weeks paid accommodation in a Hotel close to our premises.
Employee relations team will provide support and guidance helping new hires to integrate in the Greek lifestyle and culture.
Free megabytes for the first weeks in Athens.
Real estate support to find an apartment in Athens.
Pension plan and health insurance coverage.
Special discounts and offers for our employees.
A welcoming event and Trips, festivals, parties and various events.
Paid training using the latest technologies (starting from the fifth day)