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Languages
German
English
Skills
  • Customer Service
Information

Customer Service

High-school

1 year

Project/Service based

Indefinite

Less than 18.000 € gross / year

Partial - Morning shift

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German Customer Representative- Fashion

Spain » Barcelona

Description
Are you interested in Fashion?

We are looking for a Fashion Advisor with high/native level of German

Main tasks

-Take incoming customer calls (via telephone, email, voicemail or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Requirements
Requirements

-High/native level of German
-Advanced level of English, high level of Spanish will be a plus
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Customer care skills - ability to listen to and understand the customers' need
-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
Offer

We offer:

-Part-time (30 hours/week) and Indefinite Contract
-Schedule: Monday to Friday from 09.00 to 15.00
-Salary: 12.256,61Euros gross/year + up to 1.065,72 Euros gross/year in bonus