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German Customer Representative- Fashion
Are you interested in Fashion?
We are looking for a Fashion Advisor with high/native level of German
-Take incoming customer calls (via telephone, email, voicemail or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.
-High/native level of German
-Advanced level of English, high level of Spanish will be a plus
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Customer care skills - ability to listen to and understand the customers' need
-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
-Part-time (30 hours/week) and Indefinite Contract
-Schedule: Monday to Friday from 09.00 to 15.00
-Salary: 12.256,61Euros gross/year + up to 1.065,72 Euros gross/year in bonus