-Identify and assess customer’s need to achieve satisfaction.
-Handle and resolve client’s problems via phone, chatting and emails.
-Provide accurate and valid information by using the right tools.
-Communicate clearly and gently with all consumers.
-Follow communication procedures, guidelines and policies.
-Have developed communication and soft skills.
-Have advanced Tech skills.
-Be fluent in both German and English.
-Be capable of handling stressful situations and demanding clients.