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Languages
English
German
Skills
  • Customer Service
  • Tourism
  • Hospitality
  • Call Center
  • Sales
  • Languages
  • Phone Calls
  • Customer Care
Information

Multilingual Jobs Worldwide

Customer Service

Permanent

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

German Customer Support in Lisbon (Relocation package)

Portugal » Lisbon

Description

Dreaming of living in Lisbon?

Are you native GERMAN and do you have a passion for providing excellent customer care?

Would you like to work in a fun, multicultural team in the centre of the city?

If so, we have a great job opportunity for you to kick-start your career in Portugal!

 

About the position

You will be integrated into a multicultural team providing help-desk support related to payment services. Your responsibility will be to manage a variety of inbound customer servicing interactions, provide excellent customer care to both individual consumers and corporate customers. 

 

Main tasks include:

* Supporting a variety of inbound customer servicing

* Cross-selling and up-selling calls for existing customers who may have questions related to their product(s)

* Managing basic balance inquiries

* Handling requests for account maintenance

* Providing assistance with fees assessed

* Informing customers on product features and online/mobile services

* Offering assistance with disputing a charge

* Handling inquiries regarding card usage or card replacement

* Calling back customers for follow-up or service recovery

* Engaging with customers and resolve where possible customer dissatisfaction or escalation calls

Requirements

 

* Native German with a high level of English

* Great team player with a strong attention to detail

* Great communication and interpersonal skills

* Enthusiastic, positive attitude with a strong willingness to learn

Offer

 

* Fixed monthly salary + bonus

* Relocation package

* Daily meal vouchers

* Private health insurance

* Fully paid training sessions

* Many opportunities to further your career

* Friendly, multicultural work environment

Skills
  • Customer Service
  • Tourism
  • Hospitality
  • Call Center
  • Sales
  • Languages
  • Phone Calls
  • Customer Care
Information

Multilingual Jobs Worldwide

Customer Service

Permanent

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

Be one of the first candidates to apply