Languages
German
English
Spanish
Information

SELLBYTEL Spain

Customer Service

High-school

No experience

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

1

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German Fashion Advisor

Spain » Barcelona

Company
SELLBYTEL Spain
Description

We are looking for German speakers interested in Fashion, to work for a worldwide leading Fashion Brand

Main tasks

- Attend incoming calls, chats and reply emails from customers. 
- Solve any kind of customer's doubt or complain regarding the project
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor.
- To follow all the processes and procedures of the project. 
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Ensure contractual SLA is maintained

Requirements

Requirements

-Native level of German
-Fluent English or Spanish
-Goal and customer service oriented
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Good disposition to work in a customer service environment

Personal abilities:

- Excellent writing and communication skills.
- Ability to work in a team.
- Ability to work on own initiative.
- Ability to adapt to different situations and needs.
- Problem solving and quality oriented.

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Offer

We offer

-Full-time (39 hours/week) and Indefinido contract
-Schedule: from Monday to Friday, from 09.00 to 18.00 (1 hour for lunch)
-Salary: 16200Euros gross/year+ up to 1200Euros gross/year in bonus
-Opportunity to join an international company

Information

Customer Service

High-school

No experience

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

1

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