Avis Budget Group
Take the next step in your career with a highly successful global organisation!
The Business Support Centre (BSC) of Avis Budget Group, a globally leading vehicle rental service provider, is providing support from beautiful Budapest mainly covering customer care, commercial support and financial services.
If you'd like to join, we are now offering a career-defining opportunity within a successful and fast growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a complex European organisation. It's a very exciting place to be — dynamic, creative and collaborative.
Currently we are looking for talented Specialists for our Customer Care Team who handle queries arising after car rental for Germany, Austria and Switzerland in the customer’s native language to ensure customer’s satisfaction.
As German Speaking Customer Care Specialist your role will be:
answering calls, emails and solving problems which may be quite varied: in majority they relate to address modifications, invoice copies, invoice amounts, adjustments etc.
managing the relationship with customers, car rental stations and other BSC departments
precise administration of incoming issues and their progress
contributing to recognize the opportunities of process improvement
To join us, we are looking forward to your application if you have:
advanced knowledge of German is a must (verbal, written); additionally French would be considered an advantage
fluent English (verbal, written) is also a requirement
customer service experience, preferably in a customer facing, front line environment (experience in Shared Service environment is an advantage)
excellent communication skills written and oral
outstanding customer orientation and problem solving skills
collaborative approach, team spirit
ability to prioritise and take initiative in a fast paced environment
logical and proactive thinking
experience in using Microsoft Office, especially Excel with confidence
Why Avis Budget Group BSC is a great place to build a career at:
our BSC is Centre of Excellence and largest Avis Budget Group site globally
multicultural, diverse team with colleagues from over 40 different countries
friendly, collaborative culture & approachable leadership
opportunities for growth & development throughout your career
high-energy place with winning spirit where things move forward every day
car rental and partner discounts in addition to your compensation package
Hungary’s greenest, environmentally conscious, award-winning office
various fun company events and volunteer initiatives
Avis Budget Group