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Languages
German
Information

Recruiters

Customer Service

Bachelor

2 years

Permanent

Indefinite

30.000 € - 36.000 € gross / year

Full-time

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German Speaking Customer Success Executive

Ireland

Company
Recruiters
Description

Customer Engagement Executive – German 

Hey! Get ready because you are about to make the greatest decision to bring your career to the next level.

From your first day as Customer Engagement Executive you will have people welcoming and supporting you and you will be surrounded by colleagues that are driven by the values of the company: respect, work ethic, team work, motivation and achievement. You will start with a training specifically designed to prepare you to bring the best experience and the highest quality of customer service to your customers.

You are going to join a technology company that truly cares about and is committed to provide career progression to its employees: you will have access to a great work-life balance, incredible benefits (25 days of holidays, breakfast and lunch provided daily, language courses, subsidized gym, health and dental…), great facilities and amazing culture.

YOU!

You are someone that wants to learn and is motivated by resolving interesting customer’s problems, who enjoys talking to people and is passionate about helping them. If empowering smarter, quicker and easier decision-making appeals to you, help make it happen – apply today!

Responsibilities

  • Collaborate with customers by phone and email to identify opportunities to make every user successful. This involves on boarding new customers, troubleshooting issues or answering general queries, and recommending or explaining product and service features that are best suited to the customer’s needs
  • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge
  • Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and actively adapts to needs of queue & service levels
  • Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports
  • Contribute to the identification and development of opportunities to expand self-help in the application

Qualifications

  • 1-2 years of experience in a customer service position. This can be with a tech company or even in hospitality. The most important thing is ATTITUDE and the genuine interest in wanting to help people
  • Outstanding written and oral communication skills in English and Dutch OR German (multiple roles)

This role is offereing a salary of €32000 plyus a range of additional benefits including free food in the office, healtchcare and gym benefit.

Requirements
Offer
Information

Customer Service

Bachelor

2 years

Permanent

Indefinite

30.000 € - 36.000 € gross / year

Full-time

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