Languages
English
Information

arvato Barcelona

Customer Service

1 year

Permanent

6 - 12 months

Full-time

1

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German Training & Quality Specialist

Spain » Barcelona

Company
arvato Barcelona
Description

Arvato Iberia is one of Arvato AG's business lines and is wholly owned by the Bertelsmann Group, the largest communication group in Europe. Present in 40 countries and with more than 7000 employees just in Spain, Arvato has become one of the world's biggest suppliers of outsourcing solutions, dedicating itself to the integral management of business processes in 4 areas: Supply Chain, Customer Services, Financial Solutions and Digital Solutions.

We are looking for:

TQ – German Speaker
Barcelona, Spain

Functions include, but are not limited to:

- Train new hires 
- Support audits and monitoring of agents to ensure compliance with established quality procedures 
- Detecting training needs and areas of improvement for agents.
- Conduct personal feedback sessions with the agents, providing feedback on how the employees can improve their performance
- Etc…

Mission: To attend to the quality objectives and to support the continuous training plan oriented to the defined objectives. You will also ensure that the training given to the agents solves the deficiencies detected by telephone audits, and that the employees are given the knowledge needed for the most effective performance of their functions.


What we offer:
- A multicultural and international working environment
- To take part in a new and exciting department, with great opportunities to grow your career
- Thorough initial training and continued personal coaching
- Modern office spaces, well connected by public transportation
- A responsible employer with an excellent reputation in the outsourcing industry

Requirements

Academic 
University degree is valued

Experience
Previous work experience related to training & quality is valued

Languages
Complete fluency in German and English

Technology.
Professional MS Office ability

Offer


What we offer:
- A multicultural and international working environment
- To take part in a new and exciting department, with great opportunities to grow your career
- Thorough initial training and continued personal coaching
- Modern office spaces, well connected by public transportation
- A responsible employer with an excellent reputation in the outsourcing industry

Information

Customer Service

1 year

Permanent

6 - 12 months

Full-time

1

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