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English
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  • Help Desk
Information

Customer Service

High-school

1 year

Project/Service based

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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Helpdesk Advisor Level 1

Spain » Barcelona

Description

Integrated in the helpdesk team you should be a dynamic and motivated self-starter with strong technical and teamwork skills and high level of client orientation.

Tasks

·Taking incoming customer inquiries (via telephone, email, voicemail, pager, or other automated alerts).
·Logging call details onto call management systems and provide response and resolution.
·Progressing / closing service calls to a satisfactory conclusion on call management system.
·Proactively updating customers with call status and resolution progress.
·Monitoring / progressing all open calls in queue.
·Liaising with Supervisors on specific projects where requested.
·Proactively researching problems and solutions and share this information.
·Supporting colleagues through joint working, monitoring, direct feedback and knowledge sharing.


Requirements

Requirements

·Working knowledge of IT platforms, equipment and applications: Windows/MS Office/ internet configuration.
·Customer care skills - ability to listen to and understand the customers' needs.
·Ability to take ownership and resolve calls
·Experience in customer service environment

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Offer

Conditions

·Long Term Contract
·Working hours: Monday - Friday, 9am - 6pm
·Salary: 17.000Euros gross/year + 2.000Euros gross/year (variable bonus)
·Relocation Package