Languages
Italian
Skills
  • Excellent Communication Skills
  • Problem-Solving
  • Italian
  • Customer Service
  • Customer Support
  • Customer Oriented
Information

Teleperformance Portugal

Customer Service

Bachelor

To negotiate

Indefinite

Full-time

Italian Customer Care for Online Marketing

Portugal » Lisbon

Description

Responsibility

  • Analyse issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
  • Address issues via chat, email or phone channels, following operating procedures;
  • Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
  • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
Requirements

Your Profile:

  • Excellent communication skills in Italian
  • Bachelor's degree (preferred)
  • Minimum 6 months of relevant customer care experience
  • General understanding of online marketing products/services being supported
  • Excellent communication skills
  • Problem-solving skills
  • Dynamic and organized.
Offer

Our Offer:

  • Work Location: Lisbon - Oeiras
  • International career in a multicultural environment
  • Training and familiarization phase
  • Opportunity to grow in a multinational company
  • Accommodation in a Teleperformance apartment
  • Refund of initial flight expenses
  • Free annual flight to the homeland
  • Private health insurance
  • Free Portuguese language courses, surfing, soft trekking and much more.
Skills
  • Excellent Communication Skills
  • Problem-Solving
  • Italian
  • Customer Service
  • Customer Support
  • Customer Oriented
Information

Teleperformance Portugal

Customer Service

Bachelor

To negotiate

Indefinite

Full-time