Jobs by Concentrix at Europe Language Jobs

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Languages
English
Italian
Skills
  • Italian
  • English
  • Customer Service
  • Fashion
  • Communication
Information

Concentrix

Customer Service

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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Italian Customer Service – VF (The North Face & Vans)

United Kingdom » Belfast

Company
Concentrix
Description

This is a fixed term role (with a Christmas bonus!) with a view to a permanent position at Concentrix Belfast.

We are hiring now for Customer Service Advisors in Belfast on behalf of VF. VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, Timberland, Wrangler and Lee. Founded in 1899, VF is one of the world’s largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels.


Our aim is to consistently deliver world class customer service and we never lose sight of our goal - customers are the focus of everything we do. From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience.

Your day to day role:

  • Communicating with customers by telephone, email and online to provide outstanding service.
  • Building rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries.
  • Discussing new products and managing multiple tasks to promptly resolve customer queries.
  • Identifying ways to improve processes to improve sales, brand loyalty and the customer service and experience.
  • Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Hours: 40 hours/week on a rotational shift pattern, Monday to Friday, 8.00-18.00

Requirements

What we need from you:

  • Proficient (verbal & written) in Italian, with advanced in English.
  • Able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm.
  • Flexible to meet the changing needs and varying deadlines of our business at the busiest time of year.
  • Able to work to customer service measures, metrics and KPIs within a service targeted environment.
  • Excellent computer literacy.
  • Previous experience in a customer service environment, preferably telephone based.
Offer

What can we offer you?

  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Onsite gym, yoga room and cafe.
  • 28 days annual leave.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.

Why Belfast?

Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines. Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.

 

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Skills
  • Italian
  • English
  • Customer Service
  • Fashion
  • Communication
Information

Customer Service

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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