Job offer of sellbytel at europelanguagejobs

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Languages
Italian
Spanish
Information

Customer Service

High-school

1 year

Project/Service based

Indefinite

Less than 18.000 € gross / year

Full-time

1

Italian Technical Solutions Consultant with Spanish

Spain » Barcelona

Description

You will have to solve technical and usage doubts or issues of consumer costumers that are using Chromebased OS laptops and wearable products and/or services related to their usage, such as the Android Operating System for smartphones or tablets, the Play Store and/or any other hardware devices and services that are compatible with the before mentioned devices.

Responsibilities

-Support of Chromebased OS laptops and wearable products through email, phone and chat channels.
-Maintain client relationships through product support and troubleshooting.
-Respond to incoming calls, email and from end users.
-Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
-Gather information from customers and advise on our client policies.
 

Requirements

Requirements

-Italian native speaker
-Fluent Spanish and English
-Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online Apps)
-Proficient PC skills
-Team player 
-Quick learner
-Excellent communication skills (ability to communicate technical issues in non technical terms) 
-Ability to operate in high pressure situations 
-Keen sense of technical curiosity

Preferred Qualifications

-Six months or more experience in front-line technical customer service role preferred
-Associate's Degree preferred or equivalent job experience preferred
-Familiar with ticketing systems is preferred but not necessary
-Excellent written and verbal communication skills

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Offer

We offer

-Full-time (39 hours/week) and long-term contract
-Rotating shift: Mon - Fri 09:00 - 21:00; Sat 9.00-18.00; Sun 10.00-18.00
-Salary: 16500Euros gross/year + up to 1500Euros gross/year in variable bonus
-Opportunity to join an international team

Information

Customer Service

High-school

1 year

Project/Service based

Indefinite

Less than 18.000 € gross / year

Full-time

1