Job offers of Telus Bulgaria at Europe Language Jobs

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Languages
German
English
Skills
  • German
  • Germany
  • Fluent In German
  • Customer Support
  • Games
  • Customer Service
Information

TELUS International Europe

Customer Service

High-school

No experience

Permanent

Indefinite

Full-time

10

League of Legends Player Support with German and English

Bulgaria » Sofia

Description

TELUS International Europe is a BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services for global customers in over 35+ languages since 2004. The company has over 2 600 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England).

YOU WILL:

  • Help out our players with any issues they might have via tickets & chat
  • Make case by case player focused decisions in order to provide the best player experience
  • Identify trending issues submitted by players and communicate them to the appropriate teams
  • Collaborate with a passionate team of gamers in order to give our support a player to player feel
Requirements

YOU ARE:

  • Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.
  • Excellent in GERMAN language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.
  • Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.
  • Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.
Offer

WE OFFER:

  • Stable job and career development opportunities
  • Competitive salary for the local market
  • Great relocation package: Airplane Tickets/ Transportation from Airport/
  • Up to one month Free Accommodation in a hotel
  • Special Discounts & Offers (Food vouchers, Multisports cards, etc.)
  • Additional health insurance
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Continuous support and learning
  • Employee referral Bonuses
  • Supportive work-life balance policies
  • Employee Relations team to help new hires integrate in the local lifestyle and culture
  • We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, send your CV!

* Only candidates eligible to work in Europe will be contacted.

Skills
  • German
  • Germany
  • Fluent In German
  • Customer Support
  • Games
  • Customer Service
Information

TELUS International Europe

Customer Service

High-school

No experience

Permanent

Indefinite

Full-time

10