Marriott International, Inc. is a global leading lodging company with more than 6,500 properties in 127 countries and territories. Our Cork Contact Centre is currently recruiting for enthusiastic Sales & Service Associates. This position involves inbound contacts from our customers throughout the world.
Since our founding in 1927, Marriott has been known for a culture that puts people first. Working at Marriott opens up a world of experiences, benefits and career paths.
Discover the benefits of belonging to our global family. It’s why so many of our associates come for a job, but stay for a career—because this is a place where you can feel at home
If this sounds like the right place for you, why not apply today?
Duties and Responsibilities:
Verify all reservation information with customers to ensure accuracy.
Determine the most appropriate room type to meet guest requirements and maximize room rate.
Explain guarantee and cancellation policies to customers.
Describe room accommodations and benefit feature sale amenities to guests.
Input and access data in reservation system by entering correct information into proper fields.
Process all single property/Guest/Email/OTA reservation requests, changes, and cancellations received by phone, email or chat.
Service Loyalty member accounts including loyalty account services, missing stays, customer care services, password unlocks and resets.
Understand Case Management essentials
Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel
Embrace loyalty and connect them to our brands or hotels at every opportunity.
Support loyalty programs by enrolling customers at every opportunity.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Demonstrate a global understanding of our brands and embrace the diversity of our guests.
Use your empowerment to solve complex, escalated issues, start with an apology and use First Contact Resolution while addressing customer service needs in a professional, positive, and timely manner
Thank guests with genuine appreciation and provide a fond farewell.
To support the Loyalty & Care Services Desk by offering a polite, friendly and helpful services to the guests, making reservations, answering telephone, mail, fax and E-mail queries on the Loyalty programme; by understanding and resolving problems as they may arise and by assisting all colleagues and working as a team, towards complete customer satisfaction.
Fluency in English & Dutch, both written and spoken.
Second Level/Leaving Certificate equivalent.
At least 1 year related work experience.
Private Health Insurance
Life Assurance from the first day of Employment
Pension scheme with up to 5% contribution by the company
Relocation is provided for successful candidates who reside outside of Ireland.
Up to 100% Educational Assistance on approved courses
Career Progression and Personal Development
Employee Assistance Program Consultants
Hugely discounted rates for both Marriott associates and Friends & Family at Marriott Hotels
A variety of Local discounts
Paid holidays, Service days, Public holidays, as well as leave of absence and Paid Sick leave. Compassionate Leave, Paid Maternity Leave, Parental Leave and Force Majeure Leave
Participation in Tax Relief schemes such as the Bike to work scheme & Bus to work scheme.
Awards and Recognition, with financial value
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.