Job offers of Marriott International at Europe Language Jobs

Be one of the first candidates to apply

Languages
English
Dutch
Skills
  • Customer Service
  • Customer Support
  • Dutch
  • Excellent Communication Skills
Information

Marriott International

Customer Service

No experience

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

Loyalty & Care Services Associate - Dutch Speaking

Ireland » Cork

Description

Marriott International, Inc. is a global leading lodging company with more than 6,500 properties in 127 countries and territories. Our Cork Contact Centre is currently recruiting for enthusiastic Sales & Service Associates. This position involves inbound contacts from our customers throughout the world.

Since our founding in 1927, Marriott has been known for a culture that puts people first. Working at Marriott opens up a world of experiences, benefits and career paths.

Discover the benefits of belonging to our global family. It’s why so many of our associates come for a job, but stay for a career—because this is a place where you can feel at home

If this sounds like the right place for you, why not apply today?

 

Duties and Responsibilities:

Reservation Services:

  • Verify all reservation information with customers to ensure accuracy.
  • Determine the most appropriate room type to meet guest requirements and maximize room rate.
  • Explain guarantee and cancellation policies to customers.
  • Describe room accommodations and benefit feature sale amenities to guests.
  • Input and access data in reservation system by entering correct information into proper fields.
  • Process all single property/Guest/Email/OTA reservation requests, changes, and cancellations received by phone, email or chat.
  • Service Loyalty member accounts including loyalty account services, missing stays, customer care services, password unlocks and resets.
  • Understand Case Management essentials

Guest Relations:

  • Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
  • Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
  • Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel
  • Embrace loyalty and connect them to our brands or hotels at every opportunity.
  • Support loyalty programs by enrolling customers at every opportunity.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Demonstrate a global understanding of our brands and embrace the diversity of our guests. 
  • Use your empowerment to solve complex, escalated issues, start with an apology and use First Contact Resolution while addressing customer service needs in a professional, positive, and timely manner
  • Thank guests with genuine appreciation and provide a fond farewell.

Position Summary:

To support the Loyalty & Care Services Desk by offering a polite, friendly and helpful services to the guests, making reservations, answering telephone, mail, fax and E-mail queries on the Loyalty programme; by understanding and resolving problems as they may arise and by assisting all colleagues and working as a team, towards complete customer satisfaction.

Requirements

Position Pre-requisites:

  • Fluency in English & Dutch, both written and spoken.
  • Second Level/Leaving Certificate equivalent.
  • At least 1 year related work experience.
Offer

Benefits:

  • Private Health Insurance
  • Life Assurance from the first day of Employment
  • Pension scheme with up to 5% contribution by the company
  • Relocation is provided for successful candidates who reside outside of Ireland.
  • Up to 100% Educational Assistance on approved courses
  • Career Progression and Personal Development
  • Employee Assistance Program Consultants
  • Hugely discounted rates for both Marriott associates and Friends & Family at Marriott Hotels
  • A variety of Local discounts
  • Paid holidays, Service days, Public holidays, as well as leave of absence and Paid Sick leave. Compassionate Leave, Paid Maternity Leave, Parental Leave and Force Majeure Leave
  • Participation in Tax Relief schemes such as the Bike to work scheme & Bus to work scheme.
  • Awards and Recognition, with financial value

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Skills
  • Customer Service
  • Customer Support
  • Dutch
  • Excellent Communication Skills
Information

Marriott International

Customer Service

No experience

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

Be one of the first candidates to apply