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Mutlu Yıllar! Turkish Speaking Advisors for CC/TS Roles!
Teleperformance connects the biggest and most respected brands on the planet with their customers and we constantly invest in research and development to get a deeper understanding of customers' behaviors and needs. As one of the world’s larger private sector employer, our strategy is to attract and invest in the best employees, provide them a great working environment so as together achieve our goals.
A customer care advisor, will act as a direct link between the company and its existing and potential customers, provide product/services information and resolve any emerging problems that our clients face with accuracy and efficiency (in English & Turkish) . The target is to ensure excellent service standards and maintain high customer satisfaction
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
To be fluent in Turkish & English
To have strong communication skills
To have advanced tech skills
To be able to work in rotating shifts/weekends if necessary
Excellent monthly salary (More than twice a Greek speaker is earning nowadays)
Monthly performance bonus.
Extra Payment for Overtime, Sundays and Greek Holidays
2 Extra salaries per year (Christmas – Easter – Summer )
Bonus for referring new colleagues
20 days annual paid holiday
VISA & Work permit support
Great relocation package: Airplane Tickets / Transportation from Airport / 2 Weeks Free Accommodation/ Real Estate Agency Help
Special Discounts and Offers for all employees
Training using the latest technology
Ongoing IT and Soft skills training provided by our specialists keeping you updated
Career development opportunities
Health insurance coverage
International, multicultural modern working environment
Casual dress code
In-House doctor and examination center
Location easy to reach by Public Transport
Free Greek courses
Employee Relations team to help new hires integrate in the Greek lifestyle and culture