Convergys Job Offers at Europe Language Jobs

More from Convergys

Languages
Danish
Finnish
Norwegian
Swedish
Skills
  • Swedish
  • Norwegian
  • Finnish
  • Danish
  • Pc Operating Systems
  • Microsoft
  • Pc Gaming Systems
  • Internet
  • Phone Systems
  • Troubleshooting
  • Configuring
  • Gaming Consoles
Information

Convergys

Customer Service

High-school

No experience

To negotiate

Indefinite

18.000 € - 24.000 € gross / year

Full-time

18

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Nordic PC and Gaming Tech Support in Amsterdam

Netherlands » Amsterdam

Company
Convergys
Description

BECOME PART OF CONVERGYS AMSTERDAM

Don’t miss out on this great opportunity to join one of the leading BPO companies in the world! 

In this position you will be responsible for providing problem resolution and world-class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials.

Primary responsibilities

  • Resolve retail technical issues via phone, email, or chat
  • Develop positive, supportive rapport
  • Listen to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue
  • Utilize Knowledge Base tools to work and resolve issues
  • Identify when and how specific issues should be escalated to various resolver teams
  • Use identified tools to track, escalate and record issues and resolutions
  • Manage open cases to ensure resolution work and case closure progresses quickly
  • Diagnose and resolve technical hardware and software issues
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
  • Provide timely and effective resolution to support requests based on service level agreements (SLA)

Objective:

  • Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving customer needs
  • Ability to employ a high level of interpersonal and communication skills to move beyond
Requirements
  • Fluent in Swedish or Norwegian or Danish or Finnish
  • Fluency in English in both reading and writing.
  • Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
  • Knowledge and experience with Microsoft office
  • Knowledge of and experience with gaming consoles or PC gaming systems
  • Ability to navigate the internet and use search engines to find information
  • Ability to utilize phone system as required
  • Experience utilizing, configuring, and troubleshooting in multiple environments
Offer
Skills
  • Swedish
  • Norwegian
  • Finnish
  • Danish
  • Pc Operating Systems
  • Microsoft
  • Pc Gaming Systems
  • Internet
  • Phone Systems
  • Troubleshooting
  • Configuring
  • Gaming Consoles
Information

Customer Service

High-school

No experience

To negotiate

Indefinite

18.000 € - 24.000 € gross / year

Full-time

18

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