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Onboard & Training. Native French
The Digital Box
One of the fastest growing companies in Europe with 15,000 clients that use ADA, an all-in-one platform for marketing agencies powered by Artificial Intelligence, with a great project expanding rapidly in the UK, France, Germany and Spain. Based in Barcelona with HQ in Italy and California
Description of the offer
- Initiate the process of Onboarding for our new Resellers and Customers
- Support our resellers and customers, of the correct usage of the ADA solution with continuous traininig and webinars
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Support the Marketing team in the creation of campaigns.
- Offer assistance with appropriate solutions within time limits; follow up to ensure resolution.
- Process customer accounts and file documents
- Follow communicational procedures, guidelines and policies
- Customer support experience or experience as a client service representative, desirable: experience in software company. Minimum experiencie: 6 month - 1 year
- Knowledge about Mobile and Digital marketing.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Native French. Fluent English
- Positive attitude and highly motivation
- Ability to prioritize, and manage time effectively
- A great opportunity to grow your career within a company with international exposure and innovative products
- Office location in sunny Barcelona with all facilities close by
- Starting Salary: 18.000€ gross salary + comissions
- Gym membership discount, flexible payment plan for private health insurance
- A fun, friendly and international team
- A world class training, development program and guidance throughout your career
- Digital Marketing
- Customer Onboarding