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Languages
Portuguese
English
Spanish
Information

Customer Service

High-school

1 year

Temporary

1 - 2 months

Less than 18.000 € gross / year

Partial - Indifferent

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Portuguese Customer Representative

Spain » Barcelona

Description
Are you interested in Fashion?
We are looking for a Fashion Advisor with high/native level of Portuguese

Main tasks

-Take incoming customer calls (via telephone, email, voicemail or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Requirements
Requirements

-High/native level of Portuguese
-Fluent level of English or Spanish
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Customer care skills - ability to listen to and understand the customers' need
-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution


_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Offer
We offer

-Part-time position (35 hours/week)
-Salary: 14.296,72Euros gross/year + up to 1.243,11 Euros gross/year in bonus

Different shifts:

-Portuguese market: from 16.00 to 23.00, from Monday to Friday
Temporary position until the end of January, with possibility to extend.