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Languages
Portuguese
English
Skills
  • Customer Service And Technical Support Skills
Information

Customer Service

High-school

1 year

Project/Service based

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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Portuguese Technical Support Advisor - Apps

Spain » Barcelona

Description
Do you know a world well known American corporation which provides Internet-related product services, including internet search, mapping, cloud computing software and advertising?

Are you passionate about new technologies?

If your answer is yes and you like helping others with their technical issues, then you might be the perfect for
us!

What you would do:

·Maintain client relationships through product support over the phone.
·Respond to incoming calls and email from enterprise clients.
·Handle effectively all incoming incidents in a customer service environment
·Gather information from customers, troubleshoot technical and account issues

Requirements
What we are looking for:

·Portuguese native speaker with fluent English
·Knowledge of operating systems (Windows, Macintosh OS), networks and hardware components
·Preferentially technical background or technical formation and experience in troubleshooting
·Interest to learn and apply new technologies
·Ability to operate in high pressure situations
·Excellent communication skill and listening skills

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Offer
We offer

·Salary: 17 000 gross/year + performance bonus ( up to 3000 )
·Full time shift: 39 hrs/week
·Schedule: Monday-Friday from 13:00 to 22:00 or from 15:00 to 24:00
·Real possibility to grow within the company
·Opportunity to join our international team
·The work is located in Barcelona Center