Ireland » Dublin
As an Appeals Agent within Fraud Operations, your primary responsibilities will be to review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction. You are responsible for reviewing documentation, analysing data, and determining in a timely manner whether the limitation should be removed. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Appeals Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.
** Fluent Russian & English required for this role **
**Please note this role can either be based in Berlin/Dundalk/Dublin**
Experience & Education:
What we offer you as an Employer
1. PayPal has repeatedly been recognized as one of the best places to work in Europe.
2. A full time secure position with excellent career progression opportunities.
3. Work in a state of the art Dundalk office using cutting edge technology.
4. Be part of a community that is committed to fostering the following four cultural values: Innovation & Creativity; Collaboration; Diversity & Inclusion and Wellness.
5. A supportive and diverse environment that allows our employees to thrive and learn.
6. A socially innovative company that helps communities worldwide.
Other Additional Benefits:
1. 25 days holiday + national holidays.
2. 4 weeks additional extra holiday every 5 years.
3. Performance-related additional remuneration.
4. Subsidised canteen, onsite gym and games room.
Apply now and join help us empower people and businesses to join and thrive in the global economy!