Job offer of sellbytel at europelanguagejobs

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Languages
Russian
English
Information

Customer Service

High-school

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

3

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Russian Customer Representative - Fashion

Spain » Barcelona

Description

Are you interested in Fashion?

We are looking for a Customer Representative with native level of Russian.

Main tasks

-Take incoming customer calls (via telephone, email, voicemail or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Requirements

Requirements

-Russian native speaker
-Fluent English or Spanish
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Customer care skills - ability to listen to and understand the customers' need
-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Offer

We offer

-Part-time position (35 hours/week)
-Late Shift : Monday to Friday, from 07.00 to 14.00
-Salary: 14.296,72Euros gross/year + up to 1.243,11 Euros gross/year in bonus

Temporary position until the end of January, with possibility to extend.