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Customer Service

Bachelor

1 year

Permanent

6 - 12 months

24.000 € - 30.000 € gross / year

Full-time

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Russian + Polish junior credit controller

Netherlands » Amsterdam

Description

For the Finance department of Elsevier we are looking for a Credit Controller (36 hours) who speaks native Russian with native Polish and has good skills in English. 
 
The Credit Control Department is responsible for the final part of the O2C (Order to Cash) process. It is the role of this Department to ensure that the aging balance remains as current as possible and any overdue balances are identified and addressed within the terms of the Global Credit Policy. The Credit Risks represented to Elsevier by its customers is also determined by this Department and appropriate controls and procedures are developed to mitigate any losses through bad debt.
As a Credit Controller at Elsevier you are responsible for the collecting debts process of several customers. With the support of your colleagues you ensure that the payments are made within the terms of the agreement of sale. You also determine requests to extend terms of payment with the support of the Senior Credit Controller in line with the Global Credit Policy and Standard Operating Procedures.
 
You will contact customers about invoices and communicate all disputes raised by the customer to the appropriate departments and ensure that a timely resolution is found. Escalate any unresolved issues as per the Global Credit Policy.

Requirements

We're looking for a candidate who speaks both Polish and Russian on a native level, with a background in account management and/or a commercial background and affinity with finance. You're capable to communicate effectively with people and put pressure on the customer in a polite manner. You are pro active, highly motivated, ambitious and able to work with different systems. Also, you have an eye for detail, and excellent analytical skills.

Offer

We offer 2,200 euros gross per month (based on a 36 hours workweek)  and an efficient and productive work environment.

Please note that we are only taking candidates into procedure that match the requirements, are eligible to work in the Netherlands (valid work visa, minimum 1 year  valid) as well as possesses a BSN number. 

Information

Customer Service

Bachelor

1 year

Permanent

6 - 12 months

24.000 € - 30.000 € gross / year

Full-time