Job Offers of Xerox at Europe Language Jobs
Languages
Arabic
French
Skills
  • Call Center
  • Customer Service
  • Effective Communication
Information

Xerox

Customer Service

Course

1 year

Temporary

6 - 12 months

Less than 18.000 € gross / year

Full-time

255

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Service Desk Representative Arabic and English (Lisbon)

Portugal » Lisbon

Company
Xerox
Description

We have an exciting opportunity for a French/Arabic speaker to join our friendly Service Desk team in Lisbon as soon as possible. As a Service Desk Representative, you will be the main point of contact for technical and customer support issues across Europe.

The role would suit an enthusiastic candidate with customer service experience and a willingness to learn and develop.


Main Responsibilities:

  • Act as the primary country contact for customers on all escalations
  • Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
  • Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
  • Facilitate or escalate customer issues and complaints, both internally and externally
  • Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
  • Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
  • Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
  • Flexibility to take on additional tasks as directed by Team Lead
  • Validate Customer details and requirements on data entry, categorize and deal with appropriately
  • Maintain accurate database information
  • Obtain call closures details on all dispatched calls

 

Requirements

Qualifications

 

  • High School Diploma / (GED) / Secondary School GCSE or equivalent  Leaving Certificate
  • Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
  • Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
  • Effective interactive skills and ability to work as part of a team
  • Ability to communicate with accuracy and clarity both verbal and written in English, French and Arabic.
  • Able to control interactions with customers using persuasion and influencing skills
  • Aptitude for understanding and solving problems in a methodical and logical manner
  • Willing to assume responsibility for customer problems
  • Able to maintain and project a helpful and courteous attitude in any circumstances
    Resilient under pressure and adaptable to unseen work demands
  • Flexible attitude towards working patterns including early starts, & Bank Holidays
Offer

We offer a great and friendly working atmosphere, high possibility for a career progression within the company as well as a competitive salary plus benefits and fantastic facilities on site. If this sounds interesting to you, please feel free to apply here or directly on the Xerox webiste on our career section. Thank you.

Skills
  • Call Center
  • Customer Service
  • Effective Communication
Information

Customer Service

Course

1 year

Temporary

6 - 12 months

Less than 18.000 € gross / year

Full-time

255