Languages
English
French
Skills
  • Administration
  • Follow Up
  • French
  • English
  • Customer Service
  • It Help Desk
  • Good Communicational Skills
  • Flexible
  • Open Minded And Positive
  • Can Do Approach
Information

Cognizant Technology Solutions

Customer Service

Bachelor

1 year

Permanent

Indefinite

Partial - Night shift

Service Desk Agent (French Speaking)

Hungary » Budapest

Description

We are looking for a night owl to join our French speaking team to support our client company based in Canada. If you are most active when most people are asleep, this is the perfect role for you! Working hours: Monday-Sunday 8 hour long afternoon and night shifts between 1:00 PM and 5:00 AM. 

 

FOR OUR OFFICE IN BUDAPEST, HUNGARY we are looking for First Level Service Desk Support Representatives for the French speaking employees of our current clients, mostly in the manufacturing sector.

Our team is working on exciting projects with new team members on 3+ support languages. When you join our team you will act as a first point of contact for the employees and respond to and document incoming queries.

 

Responsibilities:

  • Handle end user calls and web queries
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases
Requirements
  • Advanced or Native in French and you have upper-intermediate English language skills
  • Experienced in customer service – experience gained on an IT Help Desk is an advantage but not a must
  • A university graduate - Fresh graduates are welcome
  • Desire to learn - no IT background required, training will provide the necessary technical knowledge
  • Excellent communication skills – both written and spoken
  • Flexible, open-minded personality and a "can do" attitude
Offer
  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
  • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
  • Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review

 

Meet Alaia Zugazaga Saratxo, who joined Cognizant Hungary some time ago and is presenting her story in this video: https://www.youtube.com/watch?v=DEXBqK_zpt4

Interested in how is it to work for Cognizant Hungary? Check out this video introducing our team: https://www.youtube.com/watch?v=scZuES0XWfg

Skills
  • Administration
  • Follow Up
  • French
  • English
  • Customer Service
  • It Help Desk
  • Good Communicational Skills
  • Flexible
  • Open Minded And Positive
  • Can Do Approach
Information

Cognizant Technology Solutions

Customer Service

Bachelor

1 year

Permanent

Indefinite

Partial - Night shift