Languages
Spanish
English
Information

Alphanumeric Systems

Customer Service

To negotiate

3 - 6 months

Partial - Indifferent

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SPANISH Customer Support (Home Office - Part-time)

Portugal

Company
Alphanumeric Systems
Description

SPANISH Customer Support (Home Office - Part-time)

Alphanumeric Systems – Lisboa, Distrito de Lisboa

Please note: you have to be already located in (or relocate to) Portugal in order to have this job.

Descrição da Oferta

At Alphanumeric Systems we measure our success by the success of our clients. From our origins in 1979, we have evolved to become an innovative provider of business productivity services, focusing on three major areas: Technology, Knowledge, and People.

We provide key IT solutions to ensure maximum performance, and reduce the amount of time spent reacting to issues. Our effective and flexible learning tools enable customers to quickly train any workforce. And our strategic personnel sourcing and process streamlining solutions drive performance within the organization. All of this is engineered to empower our clients to meet and exceed their most fundamental business goals.

Currently, we are looking for a Spanish Level 1 Service Desk to work from home in Portugal, 30 hours / week. Your main responsibilities will be to provide Service Desk support to external customers and users, receive, document and track all incoming customer or user calls for immediate remedy and closure, utilize computer and database information to update status, and serve as the single point of contact for incidents, including owning the call through closure.

Requirements

REQUIRED SKILLS

- Must be 100% fluent in English and in SPANISH

- Exceptional problem solving and organizational skills

- Excellent analytical and problem solving skills.

- Customer Service orientation

- Motivated self-started, proactive with initiative to work and learn

- Education in computer science or related degree

- Able to assist a two days training in Oerias (the remaining time of training will be done online)

- Able to work on rotating shifts

- With work permit

Offer

WHAT YOU WILL GET

You will get the chance to work in an international company, getting four weeks of training, and the chance to build a career in an American company. You will get a competitive salary, plus social benefits as ticket restaurant and private health insurance, connection package, work from home program and laptop and screen. If you are looking to a new challenge in your career, this is your chance!

Remember to send your resume in English

Information

Customer Service

To negotiate

3 - 6 months

Partial - Indifferent

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