Spanish Product Support Advisor
Do you like facing technical problems and transforming them into solutions? Does working in multicultural and dynamic environment make you happy?
If so, then stop your job search, APPLY NOW and become a Product Support Advisor!
You will be working with one of the top technology companies that changed our way of thinking regarding phones, music and a lot more!
Your main tasks:
-You will be responsible for resolving customer's technical requests, when possible, in a single telephone call using customer troubleshooting protocols:
-Offer excellent customer service at all times
Take incoming user requests (via telephone, email, voicemail and pager)
Log call details onto the management systems, providing a resolution to the customer
-Actively update customers with status and resolution progress
-Bring up potential service issues to appropriate level
-Maintain knowledge and expertise associated to the products you will be handling in order to keep our users satisfied
What do we need from you?
- Native/ very high level of Spanish and fluent English
- Passion for technology and customer support
- Excellent communication in a variety of customer facing situations
- Positive attitude & motivation
_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politics, race, religion and sexual orientation.
What we will offer you:
-Working hours: rotating shift from Monday to Sunday from 8:00 to 20:30
-Salary for full time: 15938.40 Euros base (gross/year) + up to 1920 Euros (gross/year) in bonus
-Continuous training & coaching
-Relocation Package provided
-An amazing life style in sunny Barcelona!