Job Offers of Athena Resourcing Solutions at Europe Language Jobs
Languages
English
Spanish
Information

Athena Resourcing Solutions

Customer Service

1 year

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

This job is no longer available.
Please use the jobs search form in the left column of this page.

Spanish Team Leader Customer Services

United Kingdom » cambridge

Company
Athena Resourcing Solutions
Description

Position:           Spanish-Language Customer Care Team Leader

Location:           St Neots Cambridge

This international success story located in Cambridgeshire servicing their customer base throughout Europe. The role is to support their network of associates that are passionate about their business and contact the Customer Care centre in St Neots about their product orders and questions. The Spanish Customer Care Team Leader motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to motivate and support a team.

Requirements

Responsibilities

  • Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
  • Resolve complex customer queries and complete follow-up actions.
  • Use bespoke IT systems to resolve and process customer orders and queries.
  • Carry out call quality reviews and help your team develop using a coaching approach.
  • At peak times, take calls and handle customer enquiries.
  • Recruitment of Customer Care Administrators.
  • Develop product and process knowledge to continue providing excellent customer service.
  • Be a proud ambassador to customers and colleagues.

Qualities

  • Previous Team Leader/Supervisor experience passionate about delivering customer service.
  • Fluent in spoken and written Spanish and English.
  • Positive and engaging communication skills.
  • Coaching & feedback skills, Ability to work in a team, ask for help and trust colleagues.
  • Face to face Customer Service skills with visitors and at events.
  • Ability to prioritise a varied workload.
  • Interpret department, team and individual metrics for continuous improvement.
  • Problem-solving skills to take the initiative and develop your knowledge.
Offer

Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful.

Information

Customer Service

1 year

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time