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Languages
Swiss German
English
Information

Executive Careers

Customer Service

High-school

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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Swiss-German Customer Service Administrator

United Kingdom » St Neots

Company
Executive Careers
Description

Role Purpose:

Customer Care Administrators always promote the highest levels of service excellence and positively contribute to achieving the delivery of quality customer care.

They provide expert customer support by building and development customer relationships as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests.

Key Responsibilities:

Use bespoke Customer Care system software to enter data and process customer orders via voice and non-voice channels, taking prompt and appropriate action in accordance with internal procedures and ensuring all agreed Service Levels are met or exceeded.

Process receipts of, and requests for, payments (for Direct Debits and card payments) and preparation of associated paperwork in an efficient and effective manner.

Assist with new customers’ enquiries and set up of new accounts.

Proactively develop relationships, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.

Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Participate in the ongoing development of Customer Care and the wider business, and proactively contribute to personal learning and improvement.

Keep up to date with, and ensure a thorough understanding of, the Company’s products and business structure.

Requirements

Key Attributes:

Passionate about delivering excellent customer service

Must be fluent in both oral and written English and in Swiss German

Excellent IT skills. Knowledge of sales process and ordering systems is desirable but not essential

Excellent communication skills with both internal & external customers

Able to build good relationships at all levels with a positive and flexible approach

Able to solve problems, have initiative, and open to continuous improvement and learning

Offer

Our client is offering a fantastic opportunity to work for them as a Customer Service Administrator. In this role they are offering £20,000. If you are relocating, they will even offer a relocation package. They will pay for your travel and accommodation for one month, they will even help you find permanent accommodation. Our client also have various different benefits such as free supplements, free drinks, free fresh fruit, lunch deliveries, cycle training, gym scheme, eye care vouchers and permanent health insurance. Everything you need to stay healthy at our clients amazing opportunity.

Information

Customer Service

High-school

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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